air77 is committed to protecting the privacy of every member. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have regarding your information.
Our Commitment to You
All data transmitted between your device and the air77 platform is encrypted using industry-standard TLS/SSL protocols. Sensitive account and payment information is never stored or transmitted in plain text.
air77 members have the right to access, correct, and request deletion of their personal data at any time, subject to legal retention requirements. Submit a data request through our support team and we will respond within 30 days.
air77 does not sell, rent, or trade your personal information to third-party marketing companies. Data shared with third parties is strictly limited to what is necessary for platform operations, payment processing, and legal compliance.
We collect only the information we genuinely need to deliver, secure, and improve our services. We do not collect data speculatively or retain information for longer than is operationally or legally required.
If you have consented to receive promotional communications from air77, you may withdraw that consent at any time by contacting our support team or using the unsubscribe option in any marketing email. Opting out of marketing does not affect your account access.
air77's data handling practices are designed to align with applicable international data protection standards and the requirements of our licensing authority. We conduct regular internal reviews to maintain compliance as regulatory frameworks evolve.
Section 1
The following definitions apply throughout this Privacy Policy.
| Term | Meaning |
|---|---|
| "air77" / "we" / "us" / "our" | The air77 online gaming platform, accessible at air77.app, and the licensed entity responsible for the processing of personal data collected through that platform. |
| "Member" / "you" / "your" | Any individual who visits, accesses, or holds a registered account on the air77 platform. |
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, including name, contact details, device identifiers, and financial information. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, and deletion. |
| "Third Party" | Any entity other than air77 and the member — including payment processors, game providers, identity verification services, and analytics providers — that may receive personal data in connection with operating the platform. |
| "KYC" | Know Your Customer — the identity verification and anti-money-laundering due-diligence process performed on members. |
Section 2
This Privacy Policy applies to all personal data collected and processed by air77 in connection with the operation of the air77 platform at air77.app, including data collected when you visit the site as a guest, when you register an account, when you make deposits or withdrawals, when you place bets or play games, and when you contact our customer support team.
This policy applies to members accessing the platform from Indonesia and any other jurisdiction. By using the air77 platform, you acknowledge that your personal data will be processed in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the air77 platform.
This Privacy Policy should be read alongside the air77 Terms & Conditions, which govern your use of the platform as a whole.
Section 3
air77 collects the following categories of personal data, depending on the nature of your interaction with the platform.
When you create an air77 account, we collect the information you provide, which includes:
To comply with our anti-money-laundering obligations and to verify your age and identity, we may request:
We collect and retain records of all financial transactions associated with your account, including:
We do not store full card numbers or full bank account numbers. Payment processing is handled by our certified payment service providers, who operate under their own applicable security standards.
We maintain records of your activity on the platform, including:
When you access the air77 platform, we automatically collect certain technical data, including:
If you contact air77's customer support team via live chat, email, or any other channel, we retain records of those communications, including the content of messages, the date and time of contact, and the outcome or resolution of any query or complaint. These records are used for quality assurance, dispute resolution, and training purposes.
Section 4
air77 collects personal data through the following mechanisms:
Section 5
air77 processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account management | Creating, maintaining, and securing your air77 account; authenticating your identity at login; managing account preferences and settings. |
| Transaction processing | Processing deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and other supported methods; processing withdrawal requests to verified accounts. |
| Identity verification (KYC) | Verifying that you meet the minimum age requirement of 21 years and confirming your identity to satisfy anti-money-laundering obligations. |
| Fraud prevention & security | Detecting and preventing fraudulent activity, duplicate account registrations, bonus abuse, money laundering, and other prohibited conduct. |
| Regulatory compliance | Meeting the requirements imposed by air77's licensing authority, including record-keeping obligations and cooperation with lawful requests from regulatory and law enforcement bodies. |
| Customer support | Responding to your queries, resolving disputes, and maintaining records of support interactions. |
| Responsible gaming | Monitoring gaming behaviour for indicators of problem gambling; administering deposit limits, self-exclusion tools, and session time-out features. |
| Platform improvement | Analysing aggregated and anonymised usage data to understand how members interact with the platform and to identify opportunities to improve the user experience. |
| Marketing & promotions | Sending personalised promotional offers, bonus notifications, and platform updates — only where you have provided consent and only to the extent you have not subsequently opted out. |
Section 6
air77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Section 7
air77 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following circumstances:
We share data with carefully selected third-party service providers that assist us in operating the platform. These include payment processors (to facilitate deposits and withdrawals via local Indonesian banking channels and e-wallets), identity verification and KYC service providers, game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft), cloud infrastructure and hosting providers, and analytics and platform monitoring tools. All service providers are contractually prohibited from using your data for any purpose other than the specific service they provide to air77.
air77 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, by a valid legal order, or where disclosure is necessary to protect the legal rights of air77 or other members.
In the event that air77 is involved in a merger, acquisition, restructuring, or sale of all or part of its business or assets, personal data held about members may be transferred to the relevant acquiring or surviving entity as part of that transaction. You will be notified of any such transfer and any resulting change to this Privacy Policy.
Section 8
The air77 platform is designed primarily for users in Indonesia. However, some of the third-party service providers we use to operate the platform — including game studios, cloud infrastructure providers, and identity verification services — may process data in jurisdictions outside Indonesia. Where personal data is transferred internationally, air77 takes steps to ensure that the recipient provides an adequate level of protection for that data, either through contractual safeguards (such as standard contractual clauses), the operating standards of the relevant service provider's licensing regime, or equivalent measures.
By using the air77 platform, you acknowledge that your data may be processed in other countries as part of the normal operation of the platform.
Section 9
air77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable law or our licensing obligations — whichever is longer. In practice, this means:
Once the applicable retention period has elapsed and no overriding legal basis for continued retention exists, personal data will be securely deleted or anonymised in a manner that ensures it cannot be re-identified.
Section 10
air77 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While air77 takes its security obligations seriously, no online platform can guarantee absolute security against all threats. You play an important role in keeping your account secure by maintaining a strong, unique password and by not sharing your login credentials with any other person.
Section 11
air77 uses cookies and similar tracking technologies to provide, secure, and improve the platform experience. The types of cookies we use are as follows:
These cookies are essential for the platform to function and cannot be disabled. They include session management cookies that keep you logged in while you navigate the platform, security cookies that help protect against cross-site request forgery, and cookies that remember your language and display preferences. No consent is required for strictly necessary cookies.
With your consent, air77 uses analytics tools to collect aggregated, anonymised data about how members navigate the platform. This data helps us understand which features are used most, where members encounter difficulties, and how to improve the overall user experience. Individual member behaviour is not tracked at a personally identifiable level for analytics purposes.
With your consent, we may use cookies to track which promotional materials you have viewed, to personalise the promotional offers displayed to you within the platform, and to measure the effectiveness of our marketing campaigns. We do not use marketing cookies to serve advertising on third-party websites.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the air77 platform; in particular, disabling strictly necessary cookies may prevent you from logging into your account. Instructions for managing cookies in common browsers are available through the help documentation of your browser provider.
Section 12
As an air77 member, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in Section 16.
air77 will respond to data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, of which you will be informed. There is no charge for submitting a data rights request, though air77 reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.
Section 13
The air77 platform is strictly for adults aged 21 and over. air77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered or is using an air77 account, please contact us immediately at the address provided in Section 16.
Section 14
The air77 platform integrates with third-party services including game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) whose content is delivered within the platform environment. While we take care to work only with reputable partners, air77 is not responsible for the privacy practices of third-party game studios or other service providers operating their own systems within or alongside the platform. We encourage you to review the privacy documentation of any third-party service provider whose systems you interact with through the air77 platform.
The air77 platform does not include links to external websites outside the air77.app domain. If you navigate to any external site independently, air77's Privacy Policy does not apply to that site and we accept no responsibility for how that site handles your data.
Section 15
air77 reserves the right to update this Privacy Policy at any time. When material changes are made, we will use reasonable efforts to notify registered members via the email address on file or through a prominent notice displayed on the platform. The date of the most recent revision is displayed at the top of this document. Your continued use of the air77 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
We recommend checking this page periodically to stay informed about how air77 collects and uses your personal data. Past versions of this policy are available upon request by contacting our support team.
Section 16
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how air77 handles your personal data, please contact our team using the following channels:
air77 aims to acknowledge all privacy-related enquiries within 2 business days (WIB) and to provide a substantive response within 30 days of receipt. If you are not satisfied with how air77 has handled your concern, you have the right to escalate the matter through air77's formal internal complaints process, details of which are available from the support team upon request.
Your Privacy Is Protected
Your data is secure and your privacy is our priority. Ready to experience the platform? Log in, explore our games, or check out our FAQ for more answers.